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We explain the ins and outs of paying your rent

If you are leasing a property, then paying rent is one of the most important payments to remember to make. If you do not pay your rent on time you will be in arrears, and if not rectified can result in a notice to vacate. We are here to help make your rental payments as stress-free as possible.

How to pay your rent:

Direct Debit - is an automatic transaction. We can provide a form which will ask you to fill out your bank details, what percentage of the rent you are paying (if you have more than one person paying rent), and how often you would like this taken out (monthly, fortnightly, or weekly).

Once this has been entered into our system your rent will automatically be taken out for you. This is helpful to ensure your rent is always paid on time, however you must make sure that enough money is in your account for it to process properly.

BPAY - is an electronic bill payment system. It enables payments to be made through a financial institution's online, mobile or telephone banking facility to organisations which are registered to BPAY.

We will provide you with a biller code and a reference number which is specific to your property, and it is a simple transfer. BPAY allows you to make the payments manually. This is a better option if you don’t feel comfortable with an automatic payment.

You are also able to pay your rent by a bank cheque or money order, however this is inconvenient for you as you would have to deliver this to our offices each payment schedule.

You cannot pay your rent with:  

  • Cash
  • Credit card
  • Bank account transfer (this is different to BPAY)

What happens if you fall behind?

If for some reason you are unable to pay rent on time, make sure you contact your property manager straight away so that they are aware. You will need to pay your rent as soon as possible. If you do not pay your rent, you will receive a notice to vacate, however the timeline for this varies in each state:

VIC: You will receive a notice to vacate after 14 days of not paying rent. You then have 14 days to rectify the arrears.

NSW: You will receive a notice to vacate after 14 days of not paying rent. You do not have to vacate if you pay all the rent owing or comply with a repayment plan.

QLD: You will receive a notice to vacate after seven days of not paying rent. You then have seven days to rectify the arrears.

What happens if your direct debit bounces?

It is important to check your account to see if your direct debit payment went through. If you notice that it has bounced or know that you did not have enough in your account, please contact your property manager to let them know so they can re debit your rent. You also have the option to skip a direct debit payment and pay via BPAY whenever you need.  

It’s important to make rental payments on time, every time. Although direct debit is automatic, you should always check to see if it went through.

If you choose BPAY, make sure you remember to pay on the correct day!

If for any reason you miss a payment please contact customer care or your property manager as soon as possible so that we can help you get back on track.