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Emergency repairs
Emergency maintenance (blocked toilets, major leaks/floods, gas leaks or power outages, for example) should be reported by phone to your Property Manager.
Our team are available for assistance with any maintenance requests from 9am to 5.30pm AEDT, Monday to Friday and 9am to 5pm AEST, Monday to Friday. But if it’s after hours and you’ve got an urgent situation on your hands, here’s a list of local repairers.
For round-the-clock assistance, our 24-hour virtual agent, Alex, is here to help. Alex identifies you by your email address or mobile number, enabling personalised assistance with your enquiry. Alex is free and does not require you to set up an account.
Please see below to access Alex:
Click here to access Alex via Facebook Messenger
Click here to access Alex via our website
Emergency services such as police, ambulance, the CFA or SES may be more appropriate in some situations. If you are in immediate danger, please call 000 immediately.
VictoriaPlumber Good Maintenance 1300 998 898 Inner suburbs and all Victoria Gas Plumber Good Maintenance 1300 998 898 Inner suburbs and all Victoria Electrician Good Maintenance 1300 998 898 Inner suburbs and all Victoria Glazier Good Maintenance 1300 998 898 Inner suburbs and all Victoria Locksmith Patterson Locksmiths 0411 555 596 Inner suburbs and all Victoria Flood Response Services Flood Response Pty Ltd 1300 819 396 Inner suburbs and all Victoria Flood Restoration Melbourne 0430 124 748 Inner suburbs and all Victoria New South WalesPlumber Tradery Plumbing 1300 857 174 All NSW APS Plumbing 0410 454 165 All NSW Emergency Hot Water Repairs - Kingsford 02 9344 6602 All NSW Flood Response Services MCM Property Care 0452 225 134 Mr Flood 0450 631 442 Carpet at Live 0411 577 212 Flood Response 1300 819 396 Electrician AVTEC Electrical 0407 954 351 / 0410 897 914 Greater Sydney Tradery Electrical 1300 857 174 All NSW Retro Electrical 0414 533 367 All NSW Locksmith Lockey Locksmiths 0438 778 337 All NSW Eastern Suburbs Locksmiths 02 9389 5266 All NSW All Day Locksmith 1300 255 329 All NSW Glazier ASAP Emergency Glass Replacement Sydney 1300 734 584 All NSW Express Glass 0425 299 123 St Leonards area QueenslandPlumber Good Maintenance 1300 998 898 All areas Aptus Plumbing & Gas 07 3205 1991 Brisbane and Northern suburbs Dial A Plumber 0417 764 361 Gold Coast Plumblife Plumbing and Gas 0487 166 406 Sunshine Coast Electrician Good Maintenance 1300 998 898 All areas Electricians QLD 1300 723 532 Brisbane inner suburbs, Western suburbs and Southern suburbs Diamond Air and Energy 0422 873 005 Northern Brisbane Queensland Electrical Industries PTY LTD 0406 996 109 Gold Coast JDR Electrical Contractor 0403 280 446 Sunshine Coast Locksmith Ideal Locksmith 07 3355 1033 or 0419 551 022 Spring Hill, Forest Lake, Kallangur and Springwood offices Mister Locksmith 0401 795 713 Sunshine Coast Advance Lock and Key 0421 080 660 Gold Coast Glazier ASAP Glass 1300 734 584 Brisbane inner suburbs and Northern suburbs Frog Glass 07 3272 1644 Brisbane inner suburbs and Western suburbs O’Brien Glass 1800 319 556 Sunshine Coast All StatesEmergency Services SES 132 500 Storm or flood damage in a natural disaster Delete alertGet property alerts
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