About our Privacy Policy

This is an easy-to-read, abridged version of the Little Real Estate Privacy Policy.

You can ask us for a copy of the full policy, or simply click here to view it.

Little Real Estate is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

The law states that everyone has the right to have their Personal Information kept private, and we take the protection of your Personal Information very seriously.

What is Personal Information and why do we collect it?

Personal Information is information that identifies an individual. Examples of Personal Information that we collect includes names, addresses, email addresses, phone and fax numbers and sometimes banking details.

This Personal Information is obtained in many ways including through correspondence by telephone and fax, by email, via our website www.littlerealestate.com.au and from other publicly available sources including from website cookies and third parties. We can’t guarantee website links or policies for authorised third parties however.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or simply hitting “unsubscribe” on the email.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

What is Sensitive Information?

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or any other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in some circumstances including the following:

•           Third parties where you consent to the use or disclosure

•           Where required or authorised by law.

How we Secure your Personal Information  

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of seven years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Little Real Estate will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining your Personal Information

It is important to us that your Personal Information is current. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.

If you find that the information we have is not up-to-date or is inaccurate, please advise us as soon as possible so we can update our records and ensure we can continue to provide quality services to you.

Contacting Us and Making a Complaint

Please get in touch with us if you have any questions about privacy at Little Real Estate.

Tell us if you have a problem with how we look after the privacy of your information. You have the right to make a complaint.

We will get in touch with you to help you sort it out and we will do it as soon as we can. We can organise support to make a complaint if you need it, just let us know what you need.

We will keep your questions or complaints private.

If you want to make a complaint or find out more about privacy at Little Real Estate, contact  our Privacy Officer at:

Little Real Estate
GPO Box 110
Hawthorn VIC 3122

Email: [email protected]

If you aren’t happy with how we work on your complaint you can take it to the office of the

Australian Information Commissioner.

Phone: 1300 363 992
Email: [email protected]

Changes to the Privacy Policy

If we change the Little Real Estate Privacy Policy we will put information about the changes on our website.

The last time we updated our Privacy Policy was on July 1, 2022.